How can we help?
Shipping, sizing, returns and everything else. Search below or write to us.
Orders & shipping
How long does delivery take?
Europe 6 to 18 days. United Kingdom 6 to 12 days. United States and Canada 8 to 16 days. Middle East 6 to 12 days. Asia-Pacific 5 to 12 days. Orders are dispatched from Bali within 1 to 3 business days.
How much does shipping cost?
Shipping starts from $25 and the exact cost is calculated at checkout, based on your destination.
Do you ship worldwide?
Yes. We ship worldwide from Bali. A few destinations may be restricted by our carriers, and you will see this at checkout.
Will I pay customs or import duties?
Import duties and taxes are the responsibility of the customer and are set by your own country. They are not included in the price you pay us.
Can I track my order?
Yes. As soon as your parcel leaves our studio you receive an email with a tracking link. If it has not arrived after 3 business days, write to support@nothenorm.com.
Can I change or cancel my order?
Write to support@nothenorm.com as soon as possible. If the parcel has not been dispatched we will change or cancel it. Once it has shipped, the return policy applies.
Sizing & fit
How do I choose my size?
Every product page has a size guide with international conversions and body measurements, plus a size finder that recommends a size from your height and weight. Our pieces follow standard international sizing and fit true to size.
I am between two sizes, what should I do?
Take the larger size for a relaxed fit, the smaller one for a closer fit. Swimwear is designed to sit close to the body.
What does One Size mean?
One size pieces, such as our kimonos and cover ups, are cut to fit a range of body types. The size guide on the product page gives the range they are designed for.
Returns & exchanges
What is your return policy?
Returns and exchanges are accepted within 14 days of receiving your order, on unworn items in original condition with tags attached.
Which items cannot be returned?
For hygiene, health protection and international industry standards, the following are non-returnable and non-exchangeable: swimwear, bikinis, one-piece swimsuits, underwear, beachwear, bodywear, garments worn directly on the body, kimonos, and anything marked Final Sale.
How do I start a return?
Email support@nothenorm.com to receive a Return Merchandise Authorisation number before sending anything back. Returns sent without an RMA number cannot be processed.
Who pays for return shipping?
Return shipping is at the customer's expense. We strongly recommend a tracked service, as we cannot be responsible for parcels lost on the way back.
When do I get my refund?
Once your return arrives and passes inspection, we issue store credit or an exchange within a few business days.
Payment
Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay. All payments are processed on a secure encrypted connection.
Which currency are prices in?
Our prices are set in US dollars. If you are shopping from another country, your currency may be shown at the current exchange rate, and your bank may apply its own conversion at checkout.
Is it safe to pay on your site?
Yes. We never see or store your card details: they go straight to the payment provider over an encrypted connection.
Products & care
How should I care for my pieces?
Hand wash cold with a mild detergent. Do not bleach, do not tumble dry, do not iron directly on prints. Rinse swimwear in cold fresh water after every use and dry flat in the shade.
Where are your pieces designed?
Nothenorm is based in Bali. Each collection is developed there, in small runs, with fabrics chosen for heat, water and long wear.
Will a sold out piece come back?
Some do, some are one drop only. Follow @notanorm.brand on Instagram or join our list: restocks are announced there first.
Account & contact
Do I need an account to order?
No. You can order as a guest. An account lets you track orders and keep your details for next time.
How do I contact you?
Email support@nothenorm.com or use the contact form. We answer within one business day, Bali time, daily from 9 am to 6 pm.
Still stuck? Email support@nothenorm.com or use our contact form. We answer within one business day.