FAQ

1. When will my order be shipped?

We aim to process and dispatch all orders within 1 to 2 business days (excluding weekends and public holidays).
You will receive a confirmation email with a tracking number once your order has been shipped.

2. How long will delivery take?

Delivery times vary depending on your location:

  • UK: 1-3 business days

  • Europe: 2-5 business days

  • USA & Canada: 3-6 business days

  • Worldwide: 5-8 business days

Please note that delivery times are estimates and may vary due to customs clearance or external factors.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number by email.
You can track your package directly through the carrier’s website.

4. Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us immediately at contact@nothenorm.com.
If your order has already been dispatched, you will need to initiate a return once you receive the package.

5. Do you ship internationally?

Yes, we offer worldwide shipping.
International customers are responsible for any applicable customs duties, taxes, and fees.

6. What is your return policy?

You have 14 days from the date of delivery to request a return.
Items must be unworn, unwashed, and in their original condition with all tags attached.
Personalized items and intimate apparel (such as underwear) are non-returnable.

Please contact contact@nothenorm.com to initiate a return.

7. When will I receive my refund?

Once we receive and inspect your returned item, your refund will be processed within 14 business days to your original payment method.

8. How do I contact customer support?

You can reach our customer support team by emailing contact@nothenorm.com.
We aim to respond to all inquiries within 24 business hours.

9. Is it safe to shop on your website?

Absolutely. Our website is secured with SSL encryption to protect your personal and payment information.

10. Can I order a gift and have it sent directly to the recipient?

Yes, we offer shipping to an address different from the billing address.
At checkout, simply enter the recipient’s address under "Shipping Address."

Need more help?

Please don’t hesitate to reach out to us at contact@nothenorm.com, we are here to assist you.