Refund and Returns Policy

Refund and Returns Policy

Last updated May 15, 2026

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for

store credit or an exchange. Please see below for more information on our return policy.

RETURNS

Return requests must be submitted within fourteen (14) days from the date your order is marked as delivered by the shipping carrier.

To be eligible for a return, items must be unused, unworn, unwashed, and returned in their original condition with all original tags, labels, and packaging included.

Items returned with signs of wear, use, stains, odors, damage, alterations, or missing tags may not be accepted and may be returned to the customer at the customer’s expense.

RETURN REQUEST PROCESS

To request a return or exchange, please contact us at support@nothenorm.com and include:

  • your full name;
  • your order number;
  • the item(s) you wish to return;
  • the reason for your return request.

Once your request has been reviewed and approved, you will receive return instructions and the appropriate return shipping address by email.

Please do not send any items back without prior return authorization from our team, as unauthorized returns may not be accepted.

RETURN SHIPPING

Customers are fully responsible for all return shipping costs, duties, taxes, customs fees, and any other associated shipping expenses.

We strongly recommend using a trackable and insured shipping method, as we are not responsible for lost, delayed, or damaged return shipments.

REFUNDS

Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method used for the purchase. Please allow up to ten (10) business days from the date we receive your return for processing.

Original shipping charges, customs duties, taxes, and any non-refundable payment processing fees are non-refundable unless otherwise required by applicable law.

NON-RETURNABLE ITEMS

Please note that, due to hygiene, health protection, and international industry standards, the following categories are strictly non-returnable and non-exchangeable:

  • swimwear;
  • bikinis;
  • one-piece swimsuits;
  • underwear;
  • beachwear;
  • bodywear sets and garments intended to be worn directly on the body;
  • kimonos;
  • any items marked as Final Sale.

These items cannot be returned or exchanged once delivered, except in cases of verified manufacturing defects or damage upon arrival.

We kindly ask customers to carefully review product descriptions, sizing information, and product details before placing an order.

All other eligible clothing items may be returned in accordance with our Refund & Returns Policy, provided that the items are unworn, unused, and returned in their original condition with all tags attached.

DAMAGED OR DEFECTIVE ITEMS

If you receive an item that is defective, damaged, or incorrect, please contact us at support@nothenorm.com within forty-eight (48) hours of delivery and include clear photographs and your order details.

We reserve the right to request additional information before approving a replacement, exchange, store credit, or refund.

RIGHT TO REFUSE RETURNS

We reserve the right to refuse returns that do not comply with this policy, including but not limited to items returned outside the eligible return period, items returned in unsuitable condition, unauthorized returns, or suspected fraudulent activity.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: