Shipping & Returns Policy

Effective Date: April 27, 2025

Company Information:
NOTHENORM LIMITED
Company Number: 16387532
Registered Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: contact@nothenorm.com

NOTE:

Shipping timeframes begin after your order has been processed and shipped.

All pre-sales items ship within 2–3 weeks.

delivery times are estimates and may vary depending on customs processing or unforeseen circumstances.

Shipping Costs

  • Shipping charges are calculated at checkout based on your location and the shipping option selected.

  • We may offer free shipping promotions from time to time; details will be clearly indicated on our website.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, and fees imposed by the destination country.

  • These charges are the customer's responsibility and are not included in the shipping fee.

2. Order Tracking

You will receive a tracking number via email once your order has been dispatched.
You can track your shipment directly through the carrier’s website.

3. Return Policy

Eligibility

  • We accept returns of unworn, unwashed, and undamaged products with all original tags and packaging intact.

  • Return requests must be made within 14 days of receiving your order.

  • Non-returnable items: Personalized items and intimate apparel (e.g., underwear) are final sale and cannot be returned or exchanged.

How to Return

  1. Email us at contact@nothenorm.com with your order number and reason for return to initiate a return request.

  2. Upon approval, you will receive instructions on how to return the item.

  3. Customers are responsible for return shipping costs unless otherwise specified.

  4. We recommend using a trackable shipping service and purchasing shipping insurance for high-value returns.

Refunds

  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be issued to your original method of payment within 14 days.

  • Shipping fees, customs duties, and taxes are non-refundable.

Exchanges

  • We currently do not offer direct exchanges.

  • If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at contact@nothenorm.com with photos of the item and your order details.
We will arrange a replacement or full refund at no additional cost.

5. Cancellations

If you wish to cancel your order, please contact us as soon as possible at contact@nothenorm.com.
Orders that have already been shipped cannot be canceled; you will need to initiate a return after receiving your order.

Thank you for choosing NOTHENORM.

We are honored to serve you with the finest luxury fashion experience.